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Zappy

Zappy AI

The intelligence inside every order

Zappy AI reads what a customer wants, matches it to your catalogue, assembles the order, prices it on the server, and hands operations a ticket that's ready to go. It is the layer that connects a conversation to your business.

See Zappy in ActionBook a Demo

Northside Grocer

MyOrder · text ordering

Live

hey do you have the barista oat milk in stock? need 2, plus a dozen large eggs. picking up around 5:30

Hi Dana — yes, Minor Figures Barista Oat (1L) is in stock. I've put together 2 × oat milk and 1 dozen large eggs for pickup today at 5:30pm. Total $15.40. Reply YES to confirm.

yes

Order #4813

Confirmed
  • 2× Minor Figures Barista Oat 1L$9.00
  • 1× Free-range eggs, dozen (large)$6.40
Pickup 5:30 PM · Northside Grocer$15.40 · paid
PaidPickingReady

Live capability. Names and totals are illustrative.

What it does

From a sentence to a settled order

Four steps, run in the time it takes to reply to a text.

Understand

Parses intent, quantities, options, budget and timing from natural language — across text, web and the counter.

Match

Resolves the request to real catalogue items, sizes and modifiers, using your product data and availability.

Assemble & price

Builds the order and computes the total server-side, applying your pricing and promotion rules.

Hand off

Confirms with the customer and routes a clean ticket into operations, with the fulfilment window attached.

Grounded in your data

It only sells what you actually offer

Zappy AI works from your catalogue, your pricing and your availability — not a generic model of a store. If a product isn't listed or isn't in stock, it isn't offered.

  • Server-authoritative pricingThe customer's device never sets a price. Totals are computed and re-checked server-side.
  • Catalogue-boundEvery line item resolves to a real SKU with real options. No invented products.
  • Availability-awareReads stock levels through available connectors so orders stay fulfillable.
request  "large oat latte, extra hot, and a
          plain bagel toasted"

resolved
  • drink_latte
      size: large
      milk: oat
      temp: extra_hot
  • bagel_plain   toasted: true

priced_by:   server
confirm_via: reply "YES"

Beyond the order

The orders teach the business

Because every order runs through one system, Zappy AI can surface what's selling, what's stalling, and what to promote — from real demand, not a dashboard you have to read.

  • Demand signalsSee momentum by product and channel as it happens.
  • Promotion suggestionsZappy AI drafts campaigns for products that need to move; you approve them.

This week

  • Barista oat 1L+38%
  • Cold brew 250ml+12%
  • Rye sourdough−9% · promote

Illustrative. Signals reflect your own order volume.

See Zappy AI on your catalogue.

Book a walkthrough and we'll run it against a slice of your real products.

See Zappy in ActionBook a Demo